DELIVERY / RETURN POLICY

• SHIPPING POLICY
   
• Product Packaging

DISCREET PACKAGING : We pack your items in a completely opaque thick brown cardboard box. We don't put any indication of product name name in the package on the packaging box*. This ensures complete privacy of your order and safeguards quality and packaging of your order. This is done FREE OF CHARGE!
We won't be attaching the invoice outside the box in case of prepaid orders.
In case of COD order we shall be attaching the invoice with the package mentioning the generic name of the product category eg. garments, personal care etc.
GIFT WRAP we offer optional gift wrap in case you want to surprise someone OR you want additional layer of privacy. This is made available at a nominal charge of Rs 20.
 

• 3 Days Local and 7 Days pan-India Delivery Guarantee!

We offer a local '3 Days Delivery' and pan-India '7 Days Delivery' guarantee on most products bought on the site. The products ordered will be at your doorstep within 7 business days (Monday to Friday), after your payments having been cleared. For orders which are placed using Credit Card/Net Banking Payment Option and are under Verification, the guarantee is applicable post the payment has been verified.
 

• What is not covered in the Guarantee:

Delivery delays due to customer unavailability or discrepancies in billing address or failures in providing contact number for delivery. (If the courier has come to the shipping address within seven business days and not been able to get delivered. The courier may or may not contact you before coming - that is something we have no control over)
Delivery to certain areas eg. North Eastern states, J&K, Remote areas in Hills etc. may have a longer delivery period due to lack of accessibility, poor weather conditions, security reasons etc.
This guarantee is not valid for special promotional offers (e.g. Anniversary celebrations, etc).
In case of cities dealing with law and order situations, delivery of courier might get temporarily affected.
This guarantee is not applicable for products on backordered status.
Currently, we do NOT deliver outside the territory of the Republic of India.
 

• Shipping charges

Shipping is FREE for all orders above Rs 500.
For orders less than Rs 500, nominal shipping fees of Rs 50 is levied.
The shipping charges will stay the same irrespective of the size of the order. Even if it costs us more to ship your Order to you, we bear the extra cost.
The total shipping charge for your Order will be displayed once you proceed to check out.
Octroi charges wherever applicable is prepaid and not to be borne by the customer.
It is our endeavour to ship all items in your Order together; however this may not always be possible due to product characteristics, or availability. Also there may be restrictions on accepting Orders for certain pin codes as cannot be shipped to those destinations. In such scenarios, order will not be accepted online and message will be displayed requesting to provide an alternate pin code.
Currently, each order may be shipped only to a single shipping address. If you wish to ship products to different addresses, you need to place multiple orders.
In instances where customer places multiple orders within a day or two, we might combine orders and ship them together.
 

• Tracking

We shall be sending the tracking URL of the courier so that you can track the delivery yourself also.
 

• Shipping Partners

We have a tie up with leading courier service providers in India
Bluedart
DTDC
Aramex
Speed Post and First Flight

Please e-mail us at info@gordania.com if you have any questions on our shipping policy.

• CANCELLATION AND RETURNS

Cancellation Policy

We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.
Our Customer Service Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

Cancellation by the Customer
Please contact our Customer Service or email us at info@gordania.com in case you wish to cancel the Order. On receipt of the cancellation notice, we shall cancel the order and refund the entire amount (less any transaction charges or banking charges that might have been incurred by us) if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases this can happen in an hour after you place the order.
 

Refunds
If the payment was by Credit Card or Net-Banking, we will refund in your Credit Card or Net-Banking account. 
Typically refunds are processed in less than 10 working days but in some cases, it may take more time.
Please feel free to mail us at info@gordania.comif you have any questions on our Cancellation Policy.
 

• Returns Policy

We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns within 3 days as follows:

• Damaged/Defective

In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused along with its original invoice, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 7 days from the date on which these goods are delivered.
Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.
Products damaged while being used do not qualify for a refund or replacement.

For hygiene and other reasons we shall be unable to accept returns or exchanges of products in following categories: night wear, lingeries, briefs, cosmetics and any other personal usage item.
In case we are unable to replace the damaged / defective product, we will refund your amount and shipping charges applicable to the item.
In case a product comes with manufacturer warranty, customer should contact the manufacturer directly and follow the return/replacement procedure as per the manufacturer policy.
Refund shall be initiated once the products reaches back our warehouse and necessary checks are completed to clear the refund process.
NOTE: Products that have been tampered with, opened and/or used cannot be returned in this manner.
Product not to your liking
We will NOT accept returns for products that are not to your liking, purely due to hygiene reasons. Most of our products are personal in nature and we encourage you to ask us questions at info@gordania.com or just request a callback, before confirming your order.

In case the payment method is COD, we will only be able to refund the amount in the form of "Store Credit" in your respective account with Gordania.com. Same can be used in your next purchase.

Refunds of Other Payment Methods apart from COD, once approved will be refunded in the respective Card or Bank used while making payment of the order.

• Mode of Return

To provide highest standards of customer service and enable a completely hassle-free experience, we pick up the returns through courier collection (The return courier cost to be paid by the customer and return ship is available only in selected cities, contact info@gordania.com for more details). Or the customers can directly send the product back to us through a premium courier partner.
You may contact our Customer Care within 7 calendar days of having received the product and request a return/exchange, subject to the above mentioned terms and conditions. We will arrange for the products to be collected from the delivery address through courier (The return courier cost to be paid by the customer and return ship is available only in selected cities, contact info@gordania.com for more details) and shall process the return/exchange subject to receipt of the products at our location in unused condition and in its original packaging along with the invoice, failing which return/exchange may not be possible.
At the time of collecting the products, you will be given a courier Airway Bill, which we request you to retain for future reference.
Please e-mail us at info@gordania.com if you have any questions on our returns policy.